Sapia.ai runs text-based structured interviews and has built its position around fairness: bias testing, explainability, and candidate feedback, aimed at enterprises that need to defend how automated screening reaches conclusions.
That focus is well judged for the market. Employment decisions are treated as high-risk under the EU AI Act, New York City requires bias audits for automated employment decision tools, and more jurisdictions are following. Enterprises with legal exposure need documented answers, not assurances.
The chat format has practical advantages too. It works on poor connections, needs no camera, and is less intimidating than video, which matters for accessibility and completion rates.